FREQUENTLY ASKED QUESTIONS
What is the best way to get in touch with you to inquire about your services?
You can reach out a few ways: through our contact form on the website, e-mail, or instagram DM. We typically reply in 24 hours.
How do I secure my booking?
We require a 50% retainer fee to secure any of our event services. The balance is required the day before your scheduled event.
Retainer fees are non-refundable.
For any Baked Goods orders, we require payment in full in advance.
How much notice is required to book?
Ideally you want to secure any services as soon as possible. Last-minute bookings are considered anything two weeks or less and will incur additional charges. Reminder that if you inquired months prior but only decided to book two weeks before, those charges will be added on to your initial quote and your quote is subject to change for any additional costs associated.
I have a vision but cannot find the best inspiration pictures, can you help?
We are here to help bring your vision to life.
If you have an idea, we will work to create a mock-up and mood board to help you visualize the final results.
This service is part of your experience with 1202&Co.
I have balloons I've purchased! Will you work with them?
To offer our services at a premium level, we do not work with client-provided balloon supplies.
My event has been cancelled. Can I get a refund?
Your 50% retainer fee is non-refundable. You have the option of re-booking your event up until 24 hours before. Any changes to the original order will be subject to additional fees.
I no longer need your services. Can I get a refund?
Your 50% retainer fee is non-refundable. If you would like to reschedule our services, please contact us.